Unwanted Goods

• Any unwanted goods that have been purchased within 30 days of receipt, can be returned.
• These must be unused and in their original packaging.
• Items can be returned for a refund or an exchange.
• If you are returning items via post, please obtain proof of the postage so you have evidence they have been posted . Also keep the tracking information so that you can see when the parcel is back at our warehouse.
• Please ensure to enclose a cover note in your returned parcel including your name, billing address and order number. Failure to enclose any identifying information may result in significant delays when replacing or refunding your item(s).

All unwanted items must be returned to our warehouse at your own expense. The return address is:

AD NL B.V

Dirk Hartogweg 14 DC1 Unit 5

5928LV Venlo

Netherlands

Please note: it is not possible to collect items from or return items to the warehouse in Venlo.

For all online orders there is also an option to return unwanted or faulty items, in person, to our store in Utrecht.  Please do not post items ordered online to the store.

Incorrect Items received/Damaged Goods

• Any incorrect orders or damaged goods must be reported to our Customer Services Team within 5 days of receipt.      This can be done via email: [email protected] or by phone: 0031772020022
• These will be replaced as soon as possible at no expense to yourself.
• These goods will only be exchanged or refunded if they have not been used, worn or otherwise soiled and are in their original, undamaged packaging.

Warranty Issues

• Any items that have developed a fault and have been purchased within a 24-month period can be returned for a warranty assessment.
• Angling Direct plc reserve the right to return any faulty goods to the manufacturer before exchanging or refunding where necessary.
• If the manufacturer deems the fault not to be that of the product, Angling Direct plc reserve the right not to issue an exchange or refund.

Please note, we are entirely in the hands of the manufacturer when it comes to warranty terms and conditions. We will always work as hard as we can to ensure that the outcome is the one that you, as our customer, is entirely satisfied with.

You should allow up to 28 working days (Mon-Fri, excluding national holidays and weekends)  from the day we receive the faulty item, for the entire returns/repair/replacement procedure to be completed.

We are not obliged to accept returns of gift cards, books, unsealed audio or video recordings (DVD's) and fresh/freezer bait.

For all warranty cases, please contact our Customers Services Team via email ([email protected]) in the first instance, providing details/photos/videos of the issue with the item.

Complaints

If in the unlikely event that you wish to raise a dispute or complaint,  we advise you to contact our friendly Customer Service Team. They will be more than happy to assist and aim to solve any issue you may have.

We endeavour to acknowledge your dispute or complaint within 2 working days and we will attempt to solve it as soon as possible.

If you have any queries or concerns on any of the above then please feel free to contact our Customer Services Team using the below details. Please include an order number when e-mailing or have an order number to hand when calling in.

Email - [email protected]

Telephone -  +31772020022

The Angling Direct Team